Privacy policy

Packori operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. Packori is powered by Shopify, which enables us to provide the services to you.

This Privacy Policy describes how Packori collects, uses, discloses, and protects your personal information when you visit our website, use our services, make a purchase, contact us, or otherwise interact with us.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person.

Depending on how you interact with our website and services, we may collect or process the following categories of personal information:

  • Contact details, such as your name, billing address, shipping address, email address, and phone number if provided during checkout or customer support communication.
  • Order and transaction information, such as products you view, add to cart, purchase, return, or cancel, as well as your order history and transaction details.
  • Payment information, such as payment method details, payment confirmation, and related payment information. Payment information is processed through our payment service providers and is not stored directly by Packori in full card form.
  • Account information, such as your username, password, account preferences, saved addresses, and settings if you create an account.
  • Customer support information, such as the information you provide when you contact us by email or through customer service channels.
  • Device and technical information, such as your IP address, browser type, device type, operating system, network connection, and other unique identifiers.
  • Usage information, such as how you browse, search, interact with, and navigate our website and services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you place an order, create an account, contact us, subscribe to marketing communications, or otherwise provide information to us.
  • Automatically through our website and services, such as through cookies, pixels, analytics tools, and similar technologies.
  • From service providers, such as Shopify, payment processors, fulfillment partners, shipping providers, analytics providers, customer support tools, and other vendors that help us operate our business.
  • From business and marketing partners, where permitted by applicable law.

How We Use Your Personal Information

We use your personal information for legitimate business purposes, including the following:

  • To provide, operate, and improve our services, including processing orders, accepting payments, arranging shipping, providing order updates, managing returns, maintaining your account, remembering your preferences, and improving the shopping experience.
  • To communicate with you, including responding to customer service inquiries, sending order confirmations, providing shipping updates, notifying you about your account, and communicating important service-related information.
  • For marketing and advertising, where permitted by law, including sending promotional emails, showing relevant offers, personalizing your shopping experience, and displaying advertising based on your activity on our website or other websites.
  • For security and fraud prevention, including detecting, investigating, and preventing fraudulent, unauthorized, illegal, unsafe, or malicious activity.
  • For legal and compliance purposes, including complying with applicable laws, responding to valid legal requests, enforcing our terms and policies, resolving disputes, and protecting our rights and the rights of others.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, remember your preferences, understand how customers use our services, improve website performance, and support marketing and advertising activities.

You may be able to manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

  • Shopify and service providers that help us operate our store, process payments, fulfill orders, provide shipping, host our website, analyze data, provide customer support, store information, and support business operations.
  • Payment processors and financial partners to securely process your payment and complete transactions.
  • Shipping and fulfillment partners to deliver products, provide tracking information, and manage delivery-related services.
  • Marketing and advertising partners to provide marketing services, measure campaign performance, and show relevant advertisements, where permitted by applicable law.
  • Legal, regulatory, or safety-related parties when disclosure is required or permitted by law, legal process, investigation, enforcement of our policies, fraud prevention, or protection of our rights, customers, or others.
  • Business transaction parties in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.

Relationship with Shopify

Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you. Information you submit through our store may be transmitted to and processed by Shopify and other third parties that help provide and improve the services.

Shopify may also collect and process personal information about your interaction with our store, other merchants, and Shopify in order to provide, protect, improve, and personalize its services.

To learn more about how Shopify uses personal information, you may visit Shopify's Consumer Privacy Policy at: https://privacy.shopify.com/en.

Third-Party Websites and Links

Our website may contain links to websites or online platforms operated by third parties. If you access websites that are not operated or controlled by us, we encourage you to review their privacy policies, security practices, and terms of service.

We are not responsible for the privacy, security, accuracy, or content of third-party websites or services.

Children's Data

Our services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete such information.

Security and Retention of Your Information

We take reasonable measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the services, maintain your account, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business purposes.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to access, delete, correct, or request a copy of your personal information, where applicable.

You may also have the right to opt out of certain uses of your personal information for targeted advertising or activities that may be considered a sale or sharing under applicable privacy laws.

To exercise your privacy rights, please contact us at support@packori.com. We may need to verify your identity before processing your request, as permitted or required by applicable law.

Marketing Communications

You may opt out of promotional emails at any time by using the unsubscribe link included in our emails. Even if you opt out, we may still send non-promotional messages related to your orders, account, or customer service requests.

International Transfers

We may transfer, store, and process your personal information outside the country or region where you live. These countries may have data protection laws that differ from those in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will post the revised version on this page and update the “Last updated” date above.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your privacy rights, please contact us at support@packori.com.

Business Information: KLMAYS INC, 550 N POPLAR ST SUITE 605, CASPER, WY 82601, United States

Business Hours: Monday–Friday, 9:00 AM to 5:00 PM Eastern Time, excluding weekends and public holidays.